Zoho CRM is an award winning CRM which is trusted by a global network of over 150,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue. Zoho CRM acts as a single repository to bring your sales, marketing, and customer support activities together, and streamline your process, policy, and people in one platform.
SFA / Sales Process / Omnichannel / Analytics / AI
Zoho CRM can be easily customized to meet the specific needs of any business type and size. Start-ups, large enterprises, and verticals like real-estate, healthcare, insurance, legal, media, restaurants, travel, banking, tax, freelancers, and non-profits all use a customer relationship management software for increasing their sales, marketing, and customer support efforts.
From managing an account's contact information to staying up to date with business deals, payments, and reports, Zoho CRM enables B2B companies stay on top of their sales operations. It helps them create a common platform to keep their partners, vendors, and other stakeholders of their business in sync with each other.
B2C companies have shorter customer life cycles, and they typically require a solution that is more direct and less time-consuming. Zoho CRM features like lead management, instant surveys, marketing automation, etc. helps B2Cs reach out to their customers more easily.
SMBs aren't small and medium businesses but smart and modern businesses. There's no truth to the common misconception that cloud CRM is too expensive and complicated for SMBs. They can always start their CRM journey with the free version of Zoho CRM. By being a great technological leveller, small business CRM systems provide SMBs with a level playing field and the ability to compete against the bigger players in their industry.
With advanced CRM features like workflow management, advanced analytics, territory management, sales and marketing automation, Zoho CRM can help reduce the time salespeople spend on mundane tasks, have more time to concentrate on their customers and unify their operations across multiple geographic locations.
With Zoho CRM, you can identify, nurture, and follow up on quality leads. This means that you don't waste time and resources on a prospect that probably won't become a customer.
Help your team stay productive by defining and building efficient processes for your business. Zoho CRM can help you ensure that standards are followed while processes are executed.
Zoho CRM gives your decision makers accurate data from across your organization using analytics and reports so they can react to market trends with better decisions.
You can rest assured that your customer data is safe in Zoho CRM data centers, safeguarded by top-of-the-line physical and digital security mechanisms.
Zoho CRM mobile ensures that your team has access to important CRM data, no matter where they are. A sales rep in the field can pull up information about nearby customers or drop by for a meeting on the go.
Zoho CRM arms your team with all the historical data of a customer, as well as information regarding similar issues faced by others which helps your team resolve customer inquiries quickly, ensuring they leave satisfied.