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Sales Specialist

Sulaymaniyah, Iraq

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We are seeking a motivated Sales Specialist to promote and sell our ERP solutions and consultancy services in HR, Finance, Management, and Commercial operations. The ideal candidate will have strong B2B sales experience, excellent communication skills, and fluency in Arabic and English to engage effectively with diverse clients.

Key Responsibilities:

  • Identify potential customers in Sulaymaniyah and other assigned markets. Develop annual and quarterly sales pipeline.   Generate qualified business leads.  Maintain an active sales pipeline

  • Promote Odoo ERP, Oracle NetSuite, accounting software, business consultancy, training, and support services,

    •  Conduct customer needs assessments. Build long-term customer relationships.
    • Identify upselling and cross-selling opportunities.  through phone calls, emails, social media, meetings, events, and field visits.
  •    Analyze customer business processes and identify suitable ERP solutions.   Recommend appropriate EasyBooks products and services. Understand customer business processes, challenges, and system requirements.
  • Arrange product demonstrations and meetings with the implementation and technical teams.
  •  Prepare technical and commercial proposals.  Participate in pricing discussions within approved authority limits., proposals, presentations, and service agreements.
  • Maintain accurate customer and opportunity records in the company , Ensure CRM records are updated within 24 hours of customer interaction. This creates a measurable expectation
  • Follow up with prospects until the opportunity is won, lost, or postponed.
  • Develop relationships with companies, accountants, business owners, and decision-makers.
  • Coordinate with marketing, consulting, finance, and technical teams.
  • Support customer onboarding    Ensure complete transfer of customer requirements to the implementation team.   Participate in project kickoff meetings where required.and ensure a proper handover to the implementation team.
  • Follow up on quotations, contracts, advance payments, and required customer documents.
  • Maintain relationships with existing customers to identify renewal, upgrade, cross-selling, and referral opportunities.
  • Attend business events, exhibitions, training sessions, and networking activities.
  • Prepare weekly and monthly sales reports.
  • Achieve assigned sales targets and performance indicators.
  • Monitor market needs identify emerging market trends, Monitor competitor pricing.   Report customer feedback and market opportunities., competitors, and customer feedback
  • Protect company information, customer data, pricing, and commercial terms.
  • Perform other sales and business development duties assigned by management.
  • Comply with company policies, Code of Conduct, Anti-Bribery, Anti-Fraud, Data Protection, and Confidentiality requirements.

Qualifications & Skills:

  • Bachelor’s degree in business administration, Marketing, Accounting, Finance, Information Technology, or a related field.
  • At least one year of experience in sales, business development, customer service, software, or professional services.
  • Experience in ERP, accounting software, IT solutions, or consultancy is preferred.
  • Basic understanding of business processes, accounting, sales, inventory, HR, or finance is preferred.
  • Good knowledge of Microsoft Office and CRM systems.
  • Ability to prepare quotations, presentations, and business correspondence.
  • Prefer having experience, Odoo Certification, Oracle NetSuite Certification, Microsoft Sales Certification,  CRM Certification

Technical Skills

  • ERP Software
  • CRM Systems
  • Microsoft Office
  • Proposal Writing
  • Sales Forecasting
  • Pipeline Management
  • Business Process Understanding

Behavioral Competencies

  • Negotiation
  • Communication
  • Customer Focus
  • Relationship Building
  • Initiative
  • Results Orientation
  • Teamwork
  • Professionalism
  • Integrity
  • Adaptability
  • Sales and negotiation skills.
  • Communication and presentation skills.
  • Customer relationship management.
  • Prospecting and lead generation.
  • Follow-up and time management.
  • Problem-solving skills.
  • Ability to understand customer requirements.
  • Ability to work independently and with technical teams.
  •  Lanmguage Required: Kurdish and English language skills.Arabic language skills are preferred.

Key Performance Indicators

  • Number of qualified leads generated.
  • Number of customer meetings and demonstrations.
  • Monthly sales value.
  • Number of signed contracts.
  • Lead-to-customer conversion rate.
  • Quotation follow-up rate.
  • Collection of required advance payments.
  • Accuracy of CRM records and sales reports.
  • Customer response and follow-up time.
  • Achievement of monthly and quarterly sales targets.
  •   Customer satisfaction score.   Customer retention rate.   Upselling revenue.   Average sales cycle.  Proposal win rate.

·        Perform other duties reasonably assigned by management that are consistent with the purpose and level of the position.

 

Working Conditions

  • Based at the EasyBooks Iraq Sulaymaniyah office.
  • Regular customer visits may be required.
  • Travel within Iraq may be required based on business needs.
  • Working hours follow company policy.

Professional Conduct

The Sales Specialist must represent EasyBooks Iraq professionally and maintain confidentiality, honesty, accountability, and respect in all dealings with customers, employees, and business partners.

The employee is required to maintain the confidentiality of all customers, commercial, financial, and company information obtained during employment.


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